Last updated 10 October 2026. ProVo PM.
1. What You Are Buying
A subscription to use the ProVo PM application, on the plan you selected, for the number of seats that plan includes. A seat is a person at your firm who uses the product. Seats are not concurrent-user licences and are not transferable between firms.
Plans, included seats and per-seat overage are as published on the pricing page at the time you subscribe.
2. What the Product Does Today
You are buying the software as it currently exists, not as it may exist later. We publish the current limitations openly and they form part of what you are agreeing to. Where a limitation is being actively worked on we say so, but nothing below should be read as a commitment to a date:
- Every project is cloud-hosted and multi-user by default. Solo includes one seat; Practice and Firm add more seats working the same plan at once. Portfolio management is available on Firm and Enterprise plans. There is no mobile app or automation engine today, and integrations with other systems are in beta.
- Data moves in and out as CSV on every plan, with Excel and PDF exports for selected pages.
- Each person signs in through your firm's identity provider, and the change log records who made each change, but there is no change-history screen in the app today.
- No task list, phase set or gate is pre-loaded into a new project. You bring your own, typed in or imported as CSV.
The full list is on the security page → Nothing on this website should be read as a promise that an unshipped feature will ship.
3. Your Data
Your project content is yours. It is held on our servers, isolated to your workspace, so that several people on your team can work a plan together. CSV export of every tracker is available to you, and we will not withhold your project content because of a dispute or a lapsed payment.
The other side of that: keeping your own copies is your responsibility. We back the database up daily, and we still recommend exporting your trackers to CSV at each gate and keeping them somewhere your firm already backs up.
How we handle the little data we do receive is set out in the privacy policy.
4. If Your Subscription Ends
You lose access to the application. Before access ends, export your trackers as CSV; on request we will provide your project content and then delete it from our systems.
We will not withhold or hold hostage anything of yours. Your project content is yours, and we hold it only to run the service for you.
5. Payment
- Subscriptions are billed monthly in advance unless agreed otherwise in writing.
- Payment is taken by our payment processor, who acts as merchant of record.
- Extra seats beyond your plan's included count are charged at the published overage rate.
- You can cancel at any time. Cancellation stops the next renewal; it does not refund the current period by default.
- If we raise prices, existing customers get notice before it applies to them.
6. Acceptable Use
Use it to run your projects. Do not resell it, redistribute it, share seats with people outside your firm, or attempt to remove or circumvent the licensing mechanism.
7. What We Do Not Warrant
The product is a planning and tracking tool. It records what you tell it and calculates from that. It has opinions: a readiness score can say no, a handover row can report a responsibility as uncovered, but those are aids to your professional judgement, not a substitute for it.
A green readiness score is not a warranty that a go-live will succeed, and we do not accept liability for delivery outcomes, business decisions, or losses arising from a project run using this software. You remain responsible for your own engagements.
The software is provided without warranty that it will be uninterrupted or error-free.
8. Liability
To the extent the law allows, our total liability to you in any twelve-month period is limited to the amount you paid us in that period. We are not liable for indirect or consequential loss, including lost profits, lost business or the cost of a delayed implementation.
This clause is the one most in need of a solicitor's attention before you rely on it.
9. Changes to These Terms
If we change them materially, we will tell existing customers directly rather than quietly updating this page and relying on you to notice.
10. Getting in Touch
Questions about any of this, or a client's procurement team wanting something specific answered, go through the contact page.